Refund Policy

Because payments made through this site are voluntary donations rather than the purchase of goods or services, and because any associated perk is activated automatically and immediately upon payment, all donations are final, irreversible, and non-refundable. This applies regardless of the reason, including but not limited to:

• Change of mind after donating.
• Dissatisfaction with a perk you received.
• Server wipes, resets, updates, or configuration changes.
• Loss of access to the server for a rule violation.
• Not using a perk you received.

Where applicable law would otherwise grant a 14-day right of withdrawal for digital content (e.g. Article L221-28 of the French Consumer Code / EU Directive 2011/83), you expressly acknowledge, by completing your donation, that fulfillment begins immediately and you consent to lose that right once your perk has been activated.

At our sole discretion, we may issue a full or partial refund in the following cases, provided you contact us within 14 days of the transaction:

• You were charged more than once for the same donation (duplicate charge).
• Payment was taken but the perk was never activated due to a technical failure on our end, and we were unable to resolve it after being notified.
• The transaction is confirmed as unauthorized use of your payment method (fraud), verified through our payment processor.
• A refund is required by a mandatory provision of applicable law.

Outside of these cases, no refund will be issued, including for cosmetic customizations already applied or reviewed by an administrator.

Contact us at support@thehubdayz.eu with your order reference (visible under "My Orders" in your account) and a description of the issue. We aim to respond within a few business days.

Please contact us before disputing a charge with your bank or Stripe. Filing a chargeback for a donation that was correctly processed and fulfilled, without first giving us the chance to resolve the issue, is treated as a breach of our Terms of Service and may result in the permanent loss of access to the server and forfeiture of any perks, independently of the outcome of the dispute.

The Hub is not a registered charity or non-profit organization. Donations made through this site are not tax-deductible.